Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures the same day or next day. Our technicians arrive with the most common replacement parts and motors in their trucks. For standard opener motor issues, repairs typically take 1-2 hours. If a complete motor replacement is needed and we need to order a specific part, we'll provide a temporary solution to keep your door operational until the part arrives, usually within 2-3 business days.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: age and normal wear (most motors last 10-15 years), power surges from electrical storms, lack of maintenance causing strain on the motor, misaligned tracks forcing the motor to work harder, broken springs putting excessive load on the opener, or attempting to operate a door that's blocked or stuck. Regular maintenance can prevent many of these issues and extend your motor's lifespan significantly.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we offer several financing options to make it affordable. We work with multiple financing partners to provide 0% interest options for qualified buyers, as well as extended payment plans up to 60 months. Contact us for a free estimate, and we'll discuss all available financing options that fit your budget.

Question 4

What is your service area?

Accepted Answer

We proudly serve the entire Oregon Coast region including Newport, Lincoln City, Siletz, Toledo, Waldport, Otis, Rose Lodge, Kernville, Logsden, and Eddyville. If you're unsure whether we service your area, give us a call at (541) 866-6943.

Question 5

Do you offer emergency services?

Accepted Answer

Absolutely! We provide 24/7 emergency garage door repair services. If your door is stuck open, off its tracks, or poses a security risk, call us immediately at (541) 866-6943. Our emergency technicians are available around the clock to get your door secured and operational.

Question 6

What warranty do you provide?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all parts and labor. This means if anything we install or repair fails within two years due to workmanship or part defects, we'll fix it at no additional cost. Many of our parts also come with manufacturer warranties extending up to 10 years.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for all garage doors. Regular maintenance includes lubrication, spring tension adjustment, safety sensor testing, hardware inspection, and balance testing. This preventive care extends the life of your door, prevents costly breakdowns, and ensures safe operation for your family.

Question 8

Can you work on all garage door brands?

Accepted Answer

Yes, our technicians are trained and experienced with all major garage door and opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Amarr, Clopay, Wayne Dalton, and more. No matter what brand you have, we can service it.

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